This policy describes how payments and refunds work for CollabTrail Retreats.
Application
Applications may be free or may require a refundable token amount, depending on the current cohort. If a token is enabled, it will be shown clearly during the application flow.
Program Fee
If selected, you may be invited to confirm your seat by paying the program fee in full or in installments as communicated to you.
Refunds
- Refund eligibility and timelines depend on the specific retreat and are shared at the time of confirmation.
- Any processing fees charged by payment providers may be non-refundable where applicable.
- If a refundable application token is enabled, it is refunded only when explicitly stated in the application flow or confirmation.
Payment Issues
If you face a payment issue or believe you were charged incorrectly, contact us via the
Contact page with your transaction reference.